CVE-2026-32752 — FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access contro…
Published: 2026-03-19 · CVSS: 0.0 · CVSS 3.1
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
Source: CVE Program · Revision 8b16575c39f1e1810c5e863010da073d2d3285e7