CVE-2024-23794 — Agents are able to lock the ticket without the "Owner" permission
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permission…
Published: 2024-07-15 · CVSS: 5.2 · CVSS 3.1
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x
Source: CVE Program · Revision 8b16575c39f1e1810c5e863010da073d2d3285e7